Don’t be a lesson in how NOT to react
It used to be that if one of your customers was unhappy with your service, she would tell her friends, and they would tell their friends.
Now that 56% of people in the US own a smartphone*, it’s easier than ever for a disgruntled customer’s bad review of your business to reach viral levels—friends of friends of friends—and tear apart the business you’ve worked so hard to build.
We understand the importance of keeping your brand reputation clean. It’s easy to find yourself or your company in hot water.
Don’t allow your company to be the next internet meme because of a knee-jerk reaction to bad press
Our team takes reputation management one step further than necessary. We don’t just help you put out fires—we help you turn those unhappy customers into loyal, committed ambassadors for your brand.
No matter the size of your business, you cannot afford to discount the benefits of a strong public relations team. Large and small companies, local and international companies—the success or failure of your business can rest heavily on the quality of your PR efforts.
Now more than ever your online brand reputation matters. Search engines and future customers can easily find and read what others say about you. You will be judged on it. Don’t let your online reputation be tarnished with negative comments or bad customer reviews. We can help monitor, find and put you on the right track to getting your reputation back on track.