Customer reviews are far from word of mouth. Your brand’s reputation is reliant on digital reviews and how you handle them.
Now that 97% of consumers read reviews to help them find a local business, it’s easier than ever for a disgruntled customer’s bad review of your business to reach viral levels—friends of friends of friends—and tear apart the business you’ve worked so hard to build.
We understand the importance of keeping your brand reputation clean. We’ll tailor a management plan to reflect your brand voice, standards, and appreciation for your consumers.